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Privacy & Cookies Policy 

 

Privacy Policy

ISTAC by Youth Untroubled is committed to ensuring the safety of your personal information.  It is important to us that you feel assured your data is gathered and stored securely.

This policy applies to your use of our website, including any engagement with our contact us’ pages and any email correspondence.  It will also apply to any online information or training you access.

Any face-to-face or direct contact with our services will carry separate confidentiality agreements and consent which will be fully explained.

We are a registered company and our registration number is: 14789728

Your Rights & Managing your own Data

For information on your right to access, correct or object to data stored about you please contact the Information Commissioner at: https://ico.org.uk/for-the-public/

We will collect and process the following personal information about you:

1.Name

2.Email

3.Mobile

4.Work Address

5.Payment Information

 

We collect/receive information about you in the following manner:

1.When a user sends us an email

2.Any interaction with the website

We will use the information that we collect about you for the following purposes:

1. Marketing

2. To help us implement other policies

3. Processing payments

4. Accessing and identifying the right support

5. Administration 

If we want to use your information for any other purpose, we will ask you for consent except in limited circumstances such as to comply with law, regulation, court order or other legal process.

Youth Untroubled will store your personal information in line with the guidance provided by the department of health.

If you have any queries or concerns about the processing of your information that is available with us, you can email us at: info@youthuntroubled.co.uk


Cookies Policy 

Cookies are text files downloaded by and stored on your device (phone, laptop, tablet, etc.) when you visit a website. Cookies are used to help us to provide you with a smooth experience while you browse.

Youth Untroubled use cookies to:

  • Make our website work for you

  • Collect anonymous data to understand how visitors use our website

  • Help us to advertise our services

 

Youth Untroubled does not use cookies to collect any information that could personally identify you and we do not share your information with third parties without your permission.

Cookies currently in use on our website:

The cookies described below were identified by a Cookie serve scan in July 2023.

Necessary cookies

Necessary cookies make a website work by enabling basic functions like page navigation and access to secure areas of the website.  Our website could not function properly without these cookies.

Cookie name: XSRF-TOKEN

Purpose: Wix set this cookie for security purposes.

Cookie name: TS01*

Purpose: Wix sets this cookie for security and anti-fraud purposes.

 

First party cookies

A first-party cookie is characterised by the fact that it can only be created and viewed by Youth Untroubled. We may use this for:

  • Improving your user experience

  • Marketing

  • Analytics

Cookie name:

Purpose:

Cookie name:

Purpose:
 

Statistic cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie name: 

Purpose:

Cookie name: 

Purpose:

 

Marketing cookies

Youth Untroubled use marketing cookies to track visits to our website, for instance, to display adverts about our services that might be relevant to people interested in our services.

Cookie name: 

Purpose:

Cookie name: 

Purpose:

 

Unclassified cookies

These are cookies that we are in the process of classifying, together with the providers of individual cookies.

Cookie name: 

Purpose:

Cookie name: 

Purpose:

 

Third party cookies 

Youth Untroubled may use some third party applications on our website, for example:

  • For marketing purposes

Cookie name:

Purpose:

If you visit pages with this type of content embedded, you may be sent cookies from these websites. We don’t control the settings of these cookies, so please do check with the third party website for more information about how to manage these cookies.

Controlling the use of cookies

You can manage the cookies set up by websites and you can do this through your browser settings. Most browsers will automatically accept cookies unless you tell them otherwise and you should be able to restrict, block or delete cookies.  Please be aware that some aspects of the Youth Untroubled website may not function as designed if you do this.

You can find out more about cookies and discover how to manage them at: http://www.aboutcookies.org.uk/

Privacy Policy for Employees & Applicants 

 1.⁠ ⁠Purpose and Scope

This Employee Privacy Policy outlines how ISTAC (“we”, “our”, “us”) collects, uses, stores, and protects personal data relating to its employees, workers, contractors, and job applicants. It applies to all individuals working at ISTAC, including full-time, part-time, temporary, and contract employees, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related legislation.

 

 2.⁠ ⁠Data Controller

Youth Untroubled Ltd

Registered Office: 20-22 Wenlock Road, London NW1 7GU

Website: www.istac.co.uk

Contact Email: una@youthuntroubled.co.uk

The Youth Untroubled directors are the data controllers of your personal data for the purposes of applicable data protection laws.

 

 3.⁠ ⁠Types of Personal Data Collected

We may collect and process the following categories of personal data:

• Identification Data: Name, date of birth, gender, nationality, National Insurance number, passport and visa details.

• Contact Information: Address, email, telephone numbers, emergency contacts.

• Employment Details: Job title, department, work location, salary, benefits, payroll records, performance records, disciplinary records.

• Financial Data: Bank account details, tax information, pension details.

• Health Data: Sickness records, medical reports, disability information for reasonable adjustments.

• Security and IT Data: CCTV footage, building access records, computer and internet usage logs, emails.

• Recruitment Information: CV, application forms, references, interview notes, background checks.

 

 4.⁠ ⁠How We Collect Your Data

We collect personal data directly from you during recruitment and throughout your employment relationship with us. We may also collect information from third parties such as references from previous employers, background check providers, and government bodies.

 

 5.⁠ ⁠Purposes and Legal Bases for Processing

We process employee data for purposes including:

• Recruitment and onboarding

• Payroll and benefits administration

• Compliance with legal and regulatory obligations

• Performance management

• Health and safety management

• IT and security management

Our legal bases under UK GDPR may include:

• Contractual necessity (e.g., employment contract)

• Legal obligation (e.g., reporting to HMRC)

• Legitimate interests (e.g., business operations)

• Consent (for specific, limited purposes, where applicable)

• Vital interests (e.g., in an emergency)

 

 6.⁠ ⁠Special Category Data

We process special category data (such as health information) only where necessary and with appropriate safeguards in place, relying on legal bases such as employment law obligations and explicit consent.

 

 7.⁠ ⁠Data Sharing

We may share personal data with:

• Payroll and benefits providers

• Legal and professional advisers

• Government authorities (e.g., HMRC, Home Office)

• IT service providers

• Insurers

• Occupational health professionals

We ensure all third parties process your data in compliance with UK GDPR and contractual safeguards.

 

 8.⁠ ⁠International Transfers

We do not routinely transfer employee data outside the UK. If international transfers are necessary, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

 

 9.⁠ ⁠Data Retention

We retain employee data only as long as necessary for the purposes it was collected and to comply with legal, regulatory, and contractual obligations. Typical retention periods include:

• Payroll and tax records: 6 years after employment ends

• Personnel files: 6 years after employment ends

• Health and safety records: as required by law

 

10.⁠ ⁠Data Security

We implement appropriate technical and organisational measures to protect employee data, including:

• Secure IT systems

• Access controls

• Data encryption

• Regular audits and monitoring

• Staff training on data protection

 

11.⁠ ⁠Your Rights

Under UK GDPR, you have rights regarding your personal data, including:

• Access to your data

• Rectification of inaccurate data

• Erasure (“right to be forgotten”)

• Restriction of processing

• Data portability

• Objection to processing

• Withdrawal of consent (where applicable)

• Lodging a complaint with the ICO

To exercise any of these rights, please contact: Una O’Brien (una@youthuntroubled.co.uk)


 

12.⁠ ⁠Monitoring and Updates

We may monitor IT systems and employee communications as permitted by law and outlined in our IT and Communications Policy.

This privacy policy may be updated periodically. The latest version will always be available in out online Policies folder and on the website.

 

13.⁠ ⁠Contact

For questions, concerns, or to exercise your rights, please contact:

Una O’Brien

Data Protection Officer (DPO)

Youth Untroubled Ltd

20-22 Wenlock Road, London N1 7GU

Email: una@youthuntroubled.co.uk

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